We want you to be completely satisfied with your jewelry purchase from Brandiztic. If for any reason you are not fully satisfied, we offer a hassle-free return policy to ensure your shopping experience is smooth and enjoyable. Please review the following guidelines and procedures for returning or exchanging your jewelry:
- To be eligible for a return, the item must be unused, in its original condition, and accompanied by the original packaging and tags.
- Customized or personalized jewelry pieces are generally not eligible for return unless there is a manufacturing defect or an error on our part.
- You have 07 days from the date of delivery to initiate a return or exchange.
- Please contact our customer service team within this timeframe to request a return authorization.
- To initiate a return or exchange, please contact our customer service team either by phone or email. Provide your order details and the reason for the return.
- Once your return request is approved, we will provide you with a return authorization number and further instructions.
Packaging and Shipping:
- Please securely package the item to ensure its safe return. We recommend using the original packaging materials, including any protective padding or boxes.
- Use a reliable shipping method with tracking and insurance to send the item back to us. The cost of return shipping is generally the customer's responsibility unless the return is due to a defective or incorrect item.
Inspection and Processing:
- Upon receiving the returned item, our quality assurance team will inspect it to ensure it meets the eligibility criteria.
- Once the inspection is completed, we will process your return or exchange within 15 business days.
- If eligible for a refund, it will be issued to the original payment method used for the purchase.
- If you wish to exchange your jewelry item for a different size, style, or color, please indicate your preference when contacting our customer service team.
- Exchange requests are subject to availability. If the desired item is unavailable, we will work with you to find a suitable alternative or provide a refund.
- For hygiene and safety reasons, certain items such as earrings (for pierced ears) or items that have been worn or altered cannot be returned.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer service team immediately for assistance. We will provide guidance on the next steps to resolve the issue promptly.
- Refunds for returned items exclude any shipping or handling charges unless the return is due to a defective or incorrect item.
- Please note that international orders may be subject to additional customs fees, taxes, or duties. These fees are the customer's responsibility and may not be refundable upon return.